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URCF Knowledgebase

Getting Started

URCF workshops♯

Documentation♯

Open OnDemand is now available on Picotte

Use Picotte from your browser. Get started with Open OnDemand to launch JupyterLab and MATLAB, work with files, and manage jobs.

Getting Help♯

Please contact URCF support via our issue tracking system:

urcf-support@drexel.edu

This ensures all URCF admins can see your request, and helps us get back to you as quickly as possible. When contacting us, please provide the following information:

  • If this error was encountered during a job, provde the job ID
  • Describe the series of steps you performed that show the error
  • Please copy and paste, or type, the exact error message you received. You can also attach a screenshot of the error to the email.
  • Tell us what you expected to happen instead of the error and explain what you are trying to achieve.
  • Please provide a list of any files that are related to this problem. For example, a path to your job script, data set, software, etc.

See also: Frequently Encountered Problems

Service Status♯

  • Picotte is online.

Please report irregularities to urcf-support@drexel.edu

Trouble Changing Password?♯

Are you having trouble changing your password? Please see this: Introduction to Using Picotte - Changing Passwords

Scheduled Downtime♯

Picotte will have scheduled downtime roughly once every month.

Staff Out of Office♯

  • n/a

System Information and Policies♯

Getting Started♯

Picotte♯

General♯

Other Online Documentation♯